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| Merchandise Return Policy
When returning Immotec products, please observe the procedures outlined below, otherwise Immotec will not accept returned merchandise. All returns must be pre-authorized by Immotec.
Firstly send an E-mail to our Support Team with specific details of the problem and submit for pre-authorization.
If approved, you will receive a Returning Merchandise Authorization (RMA) confirmation from Immotec via E-mail. Do not ship your returns before receiving the confirmation E-mail.
Attach commercial invoice and RMA confirmation E-mail to package and clearly indicate the following:
Original purchase order number
Description, serial numbers, and quantity of returned goods
Defective goods being returned
Ship to Immotec Systems Inc. via UPS
Please Remember
Upon receipt of goods, Immotec will assess the condition of returned merchandise and, if defective, item(s) will be repaired/replaced and shipped back to your address. If item(s) are not defective, goods are sent back to you freight on board our address.
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